FAQs

Information about ZENVIDA BEAUTY INTENSE Serum

Is the Beauty Intense Serum also suitable for sensitive skin?

A resounding YES! The BEAUTY INTENSE Serum is suitable for people with sensitive skin, couperose, rosacea, or intolerances. It soothes and refreshes dry, sensitive, irritated, inflamed, and dull problem skin and is recommended by dermatologists.

What makes the ZENVIDA Beauty Intense Serum so unique?

The ZENVIDA BEAUTY INTENSE Serum is characterized by its unique formula, which delivers immediately noticeable results and ensures a youthful radiance in the long term. The combination of high-quality hyaluronic acid of various molecular sizes and other nourishing active ingredients makes this serum an indispensable part of an effective skincare routine. We consciously avoid all additives such as emulsifiers, parabens, fragrances, or dyes, which are causing more and more people to develop contact allergies. The BEAUTY INTENSE Serum is suitable for people with sensitive skin, couperose, rosacea, or intolerances. It soothes and refreshes dry, sensitive, irritated, inflamed, and dull problem skin and is recommended by dermatologists.

Why is hyaluronic acid so important for the skin?

Hyaluronic acid is an important component of our skin, responsible for retaining moisture and maintaining skin elasticity. Through deep hydration, hyaluronic acid also supports skin cell regeneration and improves skin texture.

The use of hyaluronic acid in the ZENVIDA BEAUTY INTENSE serum provides the skin with intensive moisture, making it appear plumper and more youthful.

What effect do the different whey sizes have on hyaluronic acid?

The different molecular sizes in hyaluronic acid work in different layers of the skin: the larger molecules ensure superficial moisture binding, while the medium and small molecules moisturize deeper layers of the skin and improve skin structure.

Are your products certified organic?

Our products are based on high-quality, natural, and innovative active ingredients that are gentle on the skin and do not contain any harsh or irritating ingredients. We reject animal testing and rely on scientifically sound findings regarding the safety and tolerability of our products. We deliberately avoid labels such as "biodynamic," "natural," or "clean," as these do not have a uniform definition and do not necessarily allow conclusions to be drawn about the effectiveness or safety of a product.

Can I recycle my packaging?

Environmental protection and sustainability are very important to us. We have already taken measures to reduce the use of packaging materials and are continuously working to make our packaging more environmentally friendly. We use glass for our bottles because glass can be recycled through waste glass systems in many countries.


When your bottle is empty, separate the dispenser from the glass body and dispose of both separately in the appropriate systems. In Germany, the plastic components of the packaging can be disposed of in the plastics recycling system, for example, via the yellow bag or yellow bin.

General information

Where will my order be shipped from?

All packages are shipped from Germany with DHL.

How much do I pay for shipping?

Shipping costs are calculated based on your order and displayed during the purchase process. Shipping costs within Germany with DHL are €7.50. Orders over €50 are free within Germany with DHL. For orders from other European countries, shipping costs are €15.00, and €9.90 for orders over €50.

How will my order be shipped?

We ship all goods exclusively as insured parcels with DHL. You can also select a DHL Packstation as the pickup location.

How can I track my package?

As soon as your package is shipped, you will receive a tracking code by email, which you can use to track the current status of your delivery step by step on the DHL website.

When will I receive my order?

We typically process every order within 2-5 business days. We do not ship on holidays or weekends. Should any problems or delays arise, we will of course contact you. After the goods have been shipped, you will receive an email with tracking information from our shipping partner, DHL.